BLOGS

As a young person growing up under the roof of a hotel, cross training was a necessity on property. There was no ‘customer friendly’ way to get...

Dearest Guests, My name is ______. I am proudly your housekeeper and I love and respect the important work I do to make your stay a great one....

Failing to plan is planning to fail. Why is this adage so incredibly irritating? Because it is true. In general, truth tends to make people...

January is the time of year when companies are eager and perhaps overly zealous about setting goals. While intentions and motivation are ripe during...

For decades’ companies have experimented with a myriad of employee assessment models. Some assessments fit better than others albeit most formal...

The iconic Fairmont Hotel in Dallas, TX was John’s foray into the world of hospitality. With its grand presence, his first encounters in the...

Winter Storm Uri will go down in the Texas history books as the storm that rocked a state. As Texans, we learned a lot about how an energy grid...

Ben Franklin proclaimed that “the way to wealth is as plain as the way to market. It depends chiefly on two words, industry, and frugality: that is,...

Revenue Management has become a conceptual buzzword in the hospitality industry over the last decade. Hundreds of companies and brands will tout the...

As 2020 limps along towards the finish line, it is so easy to focus on the things that have gone wrong this year. A lot of things have been derailed...

I’m sitting here looking at my wall, it has a framed picture of my company’s core values. Oftentimes, the principles such as ‘Commitment’ &...

God Bless America! Having worked internationally and benefited greatly from global learning experiences, I say, with confidence that there is no...